Frequently Asked Questions

Here are our most commonly asked questions, please take a quick read – you never know, the answer you are seeking may just be here on this page. Of course if your question is not on this page you can call us or email us directly from the Contact Us page.

Are Stair Climbers' products easy to operate?

YES. We provide instructions on how to use the stair-climbers. We recommend people start using at a slow speed, without a load. Then increase the load. People can operate any of the stair-climbers safely and efficiently with less than 15 minutes of practice.

CAN ANYONE USE A STAIR CLIMBER?

YES. Anyone who can use a hand trolley can use a stair climber

ALL TYPES OF STAIRS?

YES, more or less. Staircases should be at least 60 cm wide. If there is a landing, the minimum dimension should be at least 1.1m and if it is a return stairwell, at least 1.2m. Choose your stair climber to match your stairs. The paddle style cannot be used on a tight spiral staircase.  The track style can only be used on a straight staircase or a straight staircase with a return stairwell. The stair climbers will work on different surfaces eg wood, concrete, steel mesh etc. They will also work on carpet but cannot be used on loose carpet.

DO THE BATTERIES LAST A LONG TIME?

YES.  You can go up or down up to 1500 steps on one charge – that is about 50 flights of stairs. The stair-climbers may do fewer steps on slow speed setting. There is no need for a second battery with any Stair Climbers device!

ONGOING MAINTENANCE?

Not really an issue. Stair-climbers use brushless motors with lithium batteries which should give years of trouble-free use. The motor is in a sealed unit (IPX4 rating making it rainproof) and does not require any maintenance as this would break its waterproof seal. Stair Climbers are built to last and do not require any other maintenance, other than ensuring nothing is loose. If something is loose, do not use until the bolt, nut or screw is tightened. Proprietary tools and specialist technicians are not required. On the Apollo, Kris and Jacob the rubber tracks may need adjustment as they stretch. An Allen key is supplied to make this adjustment and instructions are in the manual.

Are there accessories/spares available?

YES. These include larger toe plates, gas cylinder holders and water bottle holders. We also carry spare batteries.

DO YOU SHIP AUSTRALIA-WIDE?

YES.  Areas outside major cities may take longer.  For remote areas, we deliver to the nearest town. If in doubt, email us and we will advise shipping to your area.

LOCAL PICK-UP?

YES, by appointment only from our warehouse in  Kensington about 4km from Melbourne CBD.

1 year Guarantee
YES, there is a 1-year guarantee on frame and battery. The guarantee covers all manufacturing defects/failures. It does not cover misuse, overloading or accidental severing of electrical cables.